SHIPPING POLICY

Shipping Areas Covered

We ship to all valid addresses throughout India, including metropolitan cities, small towns, and rural areas.

Shipping Methods & Timeframes

  • Standard Shipping: 3-5 business days (Metro cities), 5-7 business days (Other areas)
  • Express Shipping: 1-2 business days (Metro cities), 2-3 business days (Other areas) – Charges Applicable for Extra
  • Same Day Delivery: Available in select areas of Chennai only – Charges Applicable for Extra

Shipping Costs

  • Orders below ₹6,000: ₹300 shipping fee
  • Orders between ₹6,000-₹8,000: ₹180 shipping fee
  • Orders above ₹8,000: Free shipping

Order Processing

  • Orders placed before 12:00 PM IST on business days are processed the same day
  • Orders placed after 12:00 AM IST or on holidays are processed the next business day
  • Processing time is separate from shipping time

Tracking Information

  • All shipments include tracking information
  • Tracking details are sent via email once your order ships
  • You can also track your order through your account on our website

Shipping Restrictions

  • Certain remote areas may have extended delivery timeframes

Order Changes & Cancellations

  • Changes to shipping address must be requested before order processing
  • You can contact our customer support team at customercare@americantraveller.in to change your shipping address or product related
  • Shipping method upgrades are subject to additional fees
  • Order cancellations must be requested before shipping to receive full refund

Shipping Delays

We make every effort to meet our shipping estimates, but delays may occur due to:

  • Weather conditions
  • Carrier delays
  • Public holidays
  • High order volume during peak seasons

Missing or Damaged Packages

  • If your package is damaged upon delivery, please refuse the package or note the damage when signing. Note: Please take a video before opening the product
  • Report missing or damaged packages within 24 hours of the expected delivery date Note: Please take a video before opening the product
  • Include photos of damaged packages/products when applicable Note: Please take a video before opening the product

Contact Information

For shipping inquiries, please contact:

Email: onlinenewjothistore@gmail.com

Phone: +91 – 6374089924

FAQs

Do you ship internationally?

We currently ship within India, but we’re working on expanding internationally soon.

What are your delivery charges?

Most orders qualify for free delivery. If there's a charge, you'll see it before placing your order.

How can I keep my bag water-resistant?

Avoid machine washing. Use a water-repellent spray as needed to keep it resistant.

Can I get replacement wheels or zippers?

Yes, we do offer replacement parts. Share your product details, and we’ll assist you.

Is the pricing different online and in stores?

Prices are usually the same, though online shoppers may enjoy (can be replaced with another word: access, unlock, get) exclusive deals. 

Need a Help?

  • +91 6374089924
  • Email: onlinenewjothistore@gmail.com

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