Non-Returnable Items

The following items cannot be returned or replaced:

• Customized or personalized products
• Items marked as “final or clearance sale” or “non-returnable” or “any specific product offer”
• Items with removed tags or packaging
• Products damaged after delivery due to improper use

Return Process

1. Initiate a return request through your account on our website https://americantraveller.in/ or contact our customer service – customercare@americantraveller.in / +91 6374089924
2. Fill out the return policy form with your order number and reason for return
3. After submitting the form, you will receive an email notification within 24 hours
4. Package the item securely with all original packaging and accessories
5. Include the original receipt and warranty card in your package
6. Ship the item to our return address to American Traveller Ecomm Office, Sadayappa street, Seven Wells North, Mashan Chavadi, George Town, Chennai – 600001
7. Note: Once the product is received at our location, our Quality Control (QC) team will inspect it. If it meets the return policy criteria, we will initiate the refund process. Or Note: Once the product is received at our location, our QC team will inspect it. If the product is found to be undamaged and in its original condition, we will initiate the refund process.
8. Note: Customers are required to manually initiate the return process for the product.

Replacement Process – Return Policy

1. Follow the same initial steps as mentioned in the return policy process.
2. Please specify the product you wish to replace, including the preferred size, color, or alternative item, and email our customer support team at customercare@americantraveller.in. Our team will contact you to confirm the replacement details.
3. If the replacement item is of equal value, no additional payment is required.
4. If the replacement item costs more than the original product, you will be required to pay the price difference. Our customer support team will share the payment details via email once the request is confirmed.
5. If the replacement item costs less than the original product, the balance amount will be refunded as per our return policy.
6. Once the replacement product is received, our Quality Check (QC) team will inspect it. If the product meets the required conditions, the replacement process will be initiated.
7. Note: Customers are required to manually initiate the replacement process.

Shipping Responsibility

• For standard returns and replacements, customers are responsible for return shipping costs
• For defective items or incorrect shipments, American Traveller will cover return shipping
• We strongly recommend using tracked shipping services and retaining proof of postage

Replacement for Out-of-Stock Items

If your requested replacement item is out of stock, we will:

• Notify you via email
• If the product you ordered is after out of stock, we will suggest similar products for you
• Offer similar alternatives
• Process a refund if no alternative is acceptable
• Once you cancel the order, we’ll initiate your refund

Processing Timeline

• Returns are typically processed within 3-5 business days of receipt
• Replacements are processed within 5-7 business days of receipt
• During peak seasons, processing may take an additional 2-3 days

Contact Information

For questions regarding return policy or replacements, please contact:

Email: onlinenewjothistore@gmail.com

Phone: +91 - 6374089924