Refund Policy & Warranty Information

Refund Policy

Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Return of unused product in original condition within 7 days of delivery.
• Defective or Used or damaged products (reported within 24 hours of delivery).
• Incorrectly shipped items.
• Orders cancelled within 10-15 minutes of placing order.

Refund Process

1. Initiate a refund request through your account or contact customer service at support@americantraveller.in.
2. Provide the order number, proof of purchase, photo of the damaged product (if applicable), and reason for the refund.
3. Return the product following our Return & Exchange Policy (if applicable).
4. Our Quality Control (QC) team will inspect the returned product.
5. On approved, your refund will be processed else our team will intimate you.

Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card Refunds: 5–10 business days.
• UPI / Net Banking Refunds: 3–7 business days.
• Store Credit Refunds: Issued immediately.

Partial Refunds

Partial refunds may be issued when:

• Items are returned without original packaging.
• Products show signs of handling beyond inspection.
• Promotional or discount codes were applied to the original purchase.
• If a set of products is partially returned, refund will be equivalent to the returned item price.

Non-Refundable Items & Costs

• Shipping and handling charges (exceptional in cases of our mismatch/error).
• Gift wrapping or service fees.
• Items marked as “final sale”, “clearance sale”, or “non-returnable”.
• Products damaged by customer use.

Cancellation Refunds

• If you cancel your order before it has been shipped:

  • A refund will be issued after deducting the payment gateway fee of 2.5%.
    (This fee is charged by the payment provider for online transactions.)

• If the order is cancelled after it has been shipped:

  • Shipping charges (one-way) will be deducted.

  • Payment gateway fee (2.5%) will be deducted.

  • The remaining amount will be refunded once the product is returned to us in its original condition.
    
    

    Important Note

    Payment gateway fees are non-refundable, as these charges are collected by the payment provider and not by us.
    
    

Refunds for Promotional Items

• Items purchased with a promotional discount are refunded at the actual paid price.
• Buy-one-get-one offers will be refunded based on actual paid price.

Refund Timeline

• Request review: 1–2 business days.
• Product inspection: 1–3 business days after receipt.
• Refund processing after approval: 3-4 business days.
• Funds reflected in account: 5–10 business days.

  Above given refund timeline are initiative, it could completed before the initiative timeline.

Exception Process

If your refund request falls outside our standard policy:

• Email support@americantraveller.in with a detailed explanation.
• Include your order number.
• Your case will be reviewed within 5 business days.

Warranty Information

Warranty Coverage

American Traveller provides warranty coverage for manufacturing defects in materials and workmanship to the first purchaser or gift recipient of the product, as specified in the Digital Warranty.

What’s Covered

• Manufacturing defects in material and workmanship under normal use.
• Repair or replacement of defective products during the warranty period.

What’s Not Covered

• Defects not reported within the warranty period.
• Damage caused by airlines, logistics or transport companies.
• Normal wear and tear such as scratches, dents, stains, fading.
• Zip bursts, cracks, tearing of fabric or inner lining.
• Misuse, negligence, exposure to extreme conditions or solvents.
• Unauthorized repairs or modifications.
• Powder coating, gold plating, wood finish on metallic parts.

Warranty Claim Process

1. Contact customer service with order number and proof of purchase.
2. Share photos and description of the defect.
3. Take a video before opening the product.
4. Claim review will be completed within 5–9 business days.
5. If approved, repair or replacement instructions will be shared.

Repair vs. Replacement

• Whenever possible, we repair the product.
• If repair is not feasible, the product will be replaced.
• If the model is unavailable, a similar product of equal value will be offered.
• Repaired or replaced items remain under the original warranty period.

Regional Warranty Service

• Chennai customers may visit/Send/Courier the service center after approval.
• Outside Chennai: Courier/Mail-in warranty service is available.
• Approved claims will be shipped using prepaid shipping labels. If required.

Limited Time Warranty

Certain premium products marked with “730 Days Warranty” are covered against manufacturing defects under normal usage.

Transfer of Warranty

• Warranty is valid only for the original purchaser or gift recipient.
• Warranty is non-transferable if the product is resold.