PRIVACY POLICY
Introduction
American Traveller (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases.
Information We Collect
We collect personal information that you voluntarily provide to us, including:
- Contact information (name, email address, phone number, shipping and billing address)
- Payment information (processed through secure third-party payment processors)
- Account information (username, password)
- Order history and preferences
- Communications with our customer service team
We also automatically collect certain information when you visit our website, including:
- IP address and device information
- Browser type and version
- Pages viewed and interaction with our website
- Referring website or source
How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling your orders
- Managing your account
- Providing customer support
- Sending transactional emails and order updates
- Improving our website and services
- Marketing and promotional communications (with your consent)
- Compliance with legal obligations
Information Sharing
We may share your information with:
- Service providers (payment processors, shipping carriers, IT services)
- Legal authorities when required by law
- Business partners with your explicit consent
- Successor entities in the event of a business sale or merger
We do not sell your personal information to third parties.
Data Security
We implement appropriate security measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to our website.
Your Rights
Under applicable Indian law, you have the right to:
- Access personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Lodge a complaint with relevant authorities
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Changes to Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.
Contact Us
If you have questions about our Privacy Policy, please contact us at:
Email: onlinenewjothistore@gmail.com
Address: American Traveller Ecomm Office, Sadayappa street, Seven Wells North, Mashan Chavadi, George Town, Chennai – 600001.
SECURITY POLICY
Our Commitment
American Traveller is committed to ensuring the security and protection of your personal information and providing a secure online shopping experience.
Secure Technology
SSL Encryption
Our website uses industry-standard 256-bit SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your browser and our servers. This is indicated by the padlock icon in your browser and “https://” in our URL.
Payment Security
- We do not store credit card details on our servers
- All payment processing is handled by PCI-DSS compliant payment gateways
- Multiple security layers protect transaction data
- Regular security audits of payment systems
Server Security
- Firewall protection
- Regular security patches and updates
- Intrusion detection systems
- Data backups performed daily
- Server access limited to authorized personnel only
Account Security
- Passwords are stored using one-way encryption
- Two-factor authentication available for account access
- Automatic session timeouts after periods of inactivity
- Account lockout after multiple failed login attempts
Fraud Prevention
We employ various fraud detection tools and techniques to protect both our customers and our business:
- Address verification systems
- Card verification value checks
- Real-time fraud scoring
- Manual review of suspicious transactions
- IP tracking for unusual activity
Staff Security Measures
- Regular security training for all employees
- Limited access to customer data based on job requirements
- Strict internal data handling policies
- Background checks for employees with data access
Data Breach Response
In the unlikely event of a data breach:
- We will notify affected customers promptly
- Provide details on what information was compromised
- Outline steps we’re taking to address the situation
- Offer guidance on protecting your information
- Comply with all reporting requirements under Indian law
Security Testing
- Regular vulnerability scanning
- Penetration testing by third-party security experts
- Application security testing before new features launch
- Continuous monitoring for suspicious activities
Customer Security Recommendations
We recommend customers:
- Use strong, unique passwords
- Enable two-factor authentication when available
- Log out after completing transactions on shared devices
- Verify emails claiming to be from American Traveller
- Report suspicious activities related to your account
Updates to Security Measures
We continuously review and improve our security practices to adapt to emerging threats and technological advancements.
Contact Information
For security concerns or to report suspicious activity:
Email: onlinenewjothistore@gmail.com
INTELLECTUAL PROPERTY NOTICE
Trademark Notice
“American Traveller” and our logo are trademarks of American Traveller Luggage Bag Brand. All rights reserved. These marks may not be used without our prior written permission.
Copyright
All content on the American Traveller website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of American Traveller or its content suppliers and is protected by Indian and international copyright laws.
Product Designs
Our travel bag and accessory designs are proprietary and protected by intellectual property rights. The unauthorized reproduction, distribution, or display of our product designs is strictly prohibited.
Website Content
The compilation of all content on this website is the exclusive property of American Traveller and is protected by copyright and intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the website without express written consent.
User-Generated Content
When you submit reviews, comments, suggestions, or other content to our website, you grant American Traveller a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide.
Social Media Sharing
You may share content from our website on social media platforms for personal, non-commercial purposes, provided you:
- Give proper attribution to American Traveller
- Do not alter or misrepresent the content
- Do not imply endorsement by American Traveller
- Link back to the original content on our website
Permitted Use
You are granted a limited, revocable, non-exclusive license to access and use our website for personal shopping purposes. This license does not include:
- Modifying or copying materials
- Using materials for commercial purposes
- Attempting to decompile or reverse engineer any software on the website
- Removing any copyright or proprietary notations
- Transferring materials to another person
Copyright Infringement Reporting
If you believe your intellectual property rights have been violated on our website, please provide us with the following information:
- Description of the copyrighted work you claim has been infringed
- Location of the allegedly infringing material on our website
- Your contact information
- A statement that you have a good faith belief that the use is not authorized
- A statement, under penalty of perjury, that the information provided is accurate
Consequences for Violations
We reserve the right to:
- Remove content that allegedly infringes on others’ intellectual property
- Terminate accounts of repeat infringers
- Pursue legal action against persistent violators
Contact Information
For intellectual property inquiries:
Email: onlinenewjothistore@gmail.com
Address: American Traveller Ecomm Office, Sadayappa street, Seven Wells North, Mashan Chavadi, George Town, Chennai – 600001.
ACCESSIBILITY STATEMENT
Our Commitment
American Traveller is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance Status
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with a wide array of disabilities, including:
- Visual impairments
- Hearing impairments
- Mobility limitations
- Cognitive disabilities
- Speech disabilities
Accessibility Features
Our website includes the following accessibility features:
- Alt text for all images
- Keyboard navigation support
- Consistent and predictable navigation
- Resizable text without loss of functionality
- Sufficient colour contrast
- Clear heading structure
- Form labels and instructions
- Focus indicators for keyboard users
Known Limitations
While we strive for comprehensive accessibility, we recognize that some areas of our website may not yet meet all accessibility standards. Current known limitations include:
- Some older PDF documents may not be fully accessible
- Some third-party content may not meet accessibility standards
- Certain interactive elements may have limited accessibility
Compatibility with Assistive Technologies
Our website is designed to be compatible with the following assistive technologies:
- Screen readers (JAWS, NVDA, Voiceover)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
Continuous Improvement
We are actively working to increase the accessibility and usability of our website and in doing so, we follow these measures:
- Regular accessibility audits
- User testing with assistive technologies
- Staff training on accessibility best practices
- Incorporation of accessibility into our design and development process
Feedback Process
We welcome your feedback on the accessibility of the American Traveller’s website. Please contact us if you:
- Encounter any accessibility barriers
- Need information in an alternative format
- Have suggestions for improvement
Reporting Accessibility Issues
To report accessibility issues, request information in an alternative format, or for any other accessibility feedback, please contact us through:
Email: info@americantraveller.in
Phone: +91 – 93444 60197
Your feedback will help us make improvements for all users.
Additional Resources
For more information about web accessibility, please visit:
COOKIE POLICY
Introduction
This Cookie Policy explains how American Traveller (“we,” “us,” or “our”) uses cookies and similar technologies on our website (https://americantraveller.in/). By continuing to browse our site, you consent to our use of cookies in accordance with this policy.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
Examples:
- Session cookies for user authentication
- Shopping cart cookies
- Security cookies
Functional Cookies
These cookies allow us to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.
Examples:
- Language preference cookies
- Location cookies for showing relevant content
- Recently viewed items
Analytical/Performance Cookies
These cookies collect information about how visitors use our website, including which pages visitors go to most often and if they receive error messages. All information collected is aggregated and anonymous.
Examples:
- Google Analytics cookies
- Site performance tracking
- Click pattern tracking
Targeting/Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
Examples:
- Social media sharing cookies
- Retargeting cookies
- Partner advertising network cookies
Third-Party Cookies
Some cookies are placed by third parties on our behalf. These third parties include:
- Google Analytics (analytics)
- Facebook Pixel (advertising)
- Payment processors (transaction security)
- Shipping carriers (delivery tracking)
Cookie Duration
Session Cookies
These cookies are temporary and expire when you close your browser.
Persistent Cookies
These cookies remain on your device for a specified period or until you delete them. They help us recognize you as an existing user, making it easier to return to our site and continue previous shopping sessions.
Cookie Management
You can control and manage cookies in various ways:
Browser Settings
Most web browsers allow control of cookies through the browser settings. You can:
- Block all cookies
- Allow only first-party cookies
- Delete cookies after each browsing session
- Browse in “private” or “incognito” mode
To manage cookies in your browser, visit:
Our Cookie Consent Tool
When you first visit our website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
You can change your preferences at any time by clicking on “Cookie Settings” in the website footer.
Impact of Disabling Cookies
If you choose to disable or block certain cookies, some features of our website may not function correctly:
- Shopping cart functionality may be limited
- Site preferences will not be remembered
- Some pages may not display properly
- Personalized recommendations will not be available
Policy Updates
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about our Cookie Policy, please contact us at:
Email: onlinenewjothistore@gmail.com
Phone: +91 6374089924
PAYMENT POLICY
Accepted Payment Methods
American Traveller accepts the following payment methods:
Credit/Debit Cards
- Visa
- MasterCard
- American Express
- RuPay
Digital Payment Options
- UPI (Google Pay, PhonePe, BHIM)
- Net Banking
- Wallets (Paytm, Amazon Pay, MobiKwik)
Other Payment Methods
- Cash on Delivery (COD) for orders below ₹10,000
- Gift cards and store credits
Currency
All transactions are processed in Indian Rupees (INR). For international customers, your bank will convert the amount to your local currency at the prevailing exchange rate, and additional currency conversion fees may apply.
Payment Processing
- All online payments are processed in real-time
- Your payment information is never stored on our servers
- Transactions are processed through secure, PCI-DSS compliant payment gateways
When You Are Charged
- For credit/debit cards and digital payments: At the time of order placement
- For Cash on Delivery: Upon delivery of the products
Payment Security
- 128-bit SSL encryption for all transactions
- 3D Secure verification for card payments
- Two-factor authentication for digital payments
- Fraud detection systems to protect customer information
Authorization Holds
When you place an order, we may place a temporary authorization hold on your credit/debit card. This is not an actual charge but a verification to ensure sufficient funds are available. The hold is typically released within 3-5 business days if the order is cancelled or not completed.
Failed Payments
If your payment fails:
- You will receive an email notification
- Your order will be placed on hold for 24 hours
- You can retry the payment through your account
- After 24 hours, the order will be automatically cancelled
Price Discrepancies
In case of pricing errors:
- We reserve the right to cancel orders with obvious pricing errors
- We will contact you before processing such orders
- You will have the option to proceed with the order at the correct price or cancel
Taxes
- All applicable GST and other taxes are included in the displayed product prices
- Tax invoices are provided with each order
Refund Processing
When a refund is issued:
- Credit/debit card refunds: 5-10 business days
- Digital payment refunds: 3-7 business days
- Cash on Delivery refunds: Bank transfer within 7-10 business days
International Payment Issues
If you encounter issues with international payments:
- Ensure your card is enabled for international transactions
- Check with your bank regarding any regional restrictions
- Contact our customer service for assistance
Contact Information
For payment-related inquiries: Email: onlinenewjothistore@gmail.com
Phone: +91 6374089924
FAQs
Do you ship internationally?
We currently ship within India, but we’re working on expanding internationally soon.
What are your delivery charges?
Most orders qualify for free delivery. If there's a charge, you'll see it before placing your order.
How can I keep my bag water-resistant?
Avoid machine washing. Use a water-repellent spray as needed to keep it resistant.
Can I get replacement wheels or zippers?
Yes, we do offer replacement parts. Share your product details, and we’ll assist you.
Is the pricing different online and in stores?
Prices are usually the same, though online shoppers may enjoy (can be replaced with another word: access, unlock, get) exclusive deals.
