Most FAQs About Luggage You Need to Know
Choosing the right luggage can significantly enhance your travel experience. In this blog post, I’ve gathered the most frequently asked questions about luggage, addressing topics such as carry-on restrictions, packing tips, and luggage maintenance. This guide will help you become a savvy traveler on your next trip.
1. Product Features:
Q: What kind of travel bags do you have?
A: We offer both hard & soft travel trolley luggage bags in multiple sizes and vibrant colors – perfect for business trips, vacations, or weekend getaways.
Q: Can I use your bags as carry-on luggage?
A: Absolutely! Many of our cabin-size trolley bags are airline carry-on compliant – just check the size on the product page.
Q: Do your backpacks have anti-theft features?
A: Yes! Our anti-theft backpacks come with features like hidden zippers, lockable compartments, and RFID protection.
Q: Are your bags water-resistant?
A: Yes, most of our bags are made with water-repellent materials that protect your belongings during light rain.
Q: Do your backpacks have laptop compartments?
A: Definitely! Many of our backpacks include padded laptop sleeves that can fit up to 15.6” laptops.
Q: Do your bags come with TSA locks?
A: Our hard luggage collections come with built-in TSA Type locks for safe and easy airport travel.
Q: What kind of warranty do you offer?
A: Our bags come with up to 2 years of warranty, covering manufacturing defects.
2. Pricing & Payments:
Q: How much do your bags usually cost?
A: Prices starting from ₹0000 (6000), depending on the size, type, and features.
Q: Do you have any ongoing discounts?
A: Yes! We frequently run sales and offer seasonal discounts – keep an eye on our homepage and sign up for emails!
Q: What payment options do you support?
A: We accept UPI, credit/debit cards, net banking, and leading digital wallets.
Q: Is the pricing different online and in stores?
A: Prices are usually the same, though online shoppers may enjoy (can be replaced with another word: access, unlock, get) exclusive deals.
3. Shipping & Delivery:
Q: Is shipping free?
A: Yes, we offer free shipping across India on most orders!
Q: How fast will I get my bag?
A: We usually deliver within 3–7 working days, depending on your location.
Q: Do you ship internationally?
A: We currently ship within India, but we’re working on expanding internationally soon.
Q: Will I get tracking details?
A: Absolutely! You’ll receive a tracking link via email or SMS as soon as your order is dispatched.
Q: What are your delivery charges?
A: Most orders qualify for free delivery. If there’s a charge, you’ll see it before placing your order.
4. Returns & Exchanges:
Q: What if I want to return a bag?
A: No worries – we offer easy returns within 7 days of delivery, as long as the bag is unused and in original condition.
Q: How do I start a return or exchange?
A: Just drop us a message through our website or email us at customercare@americantraveller.in and we’ll guide you.
Q: Who pays for return shipping?
A: If the product is defective or incorrect, we cover the return costs. Otherwise, return shipping is on the customer.
Q: What if my order is damaged?
A: We’re sorry! Please share photos with us within 24–48 hours, and we’ll arrange a replacement or refund.
5: Product Care:
Q: How do I clean my bag properly?
A: Wipe it down with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals.
Q: How can I keep my bag water-resistant?
A: Avoid machine washing. Use a water-repellent spray as needed to keep it resistant.
Q: My TSA lock isn’t working – what should I do?
A: Contact our support team, and we’ll help reset it or guide you on getting a replacement.
Q: Can I get replacement wheels or zippers?
A: Yes, we do offer replacement parts. Share your product details, and we’ll assist you.
6. Shopping Experience:
Q: Can I find your bags in stores too?
A: Yes! Our products are available in leading retail stores across India – use our store locator to find one near you.
Q: How do I create an account on your website?
A: Click the profile icon at the top right, hit “Sign Up,” and fill in your details to get started.
Q: How can I contact customer care?
A: Email us at customercare@americantraveller.in or call +91 93444 60197 for assistance.
Q: Do you have a rewards or loyalty program?
A: The Rewards program is coming soon. Our loyalty program is on the way. Stay tuned!