1. TERMS & CONDITIONS
Introduction
Welcome to American Traveller https://americantraveller.in. By accessing and using our website, you accept and agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
User Eligibility
You must be at least 18 years of age to create an account and make purchases on our website. If you are under 18, you may only use our services with the involvement of a parent or guardian.
Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.
Product Information
While we strive to provide accurate product descriptions and images, slight variations in colour or design may occur. All dimensions and weights listed are approximate.
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or identification of fraudulent activity.
Use of Website
You agree not to use our website:
- In any way that violates applicable laws or regulations
- To transmit harmful code or interfere with the functionality of our website
- To collect or harvest user data without express permission
- For commercial purposes without our prior written consent
User Content
By submitting reviews, comments, or other content, you grant American Traveller a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content in connection with our services.
Limitation of Liability
American Traveller shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India, specifically applicable in Chennai Tamil Nadu, without regard to its conflict of law provisions.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the modified terms.
Contact Information
For questions regarding these Terms and Conditions, please contact us at:
Email: info@americantraveller.in
Address: American Traveller Ecomm Office, Sadayappa street, Seven Wells North, Mashan Chavadi, George Town, Chennai – 600001.
2. PRIVACY POLICY
Introduction
American Traveller (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases.
Information We Collect
We collect personal information that you voluntarily provide to us, including:
- Contact information (name, email address, phone number, shipping and billing address)
- Payment information (processed through secure third-party payment processors)
- Account information (username, password)
- Order history and preferences
- Communications with our customer service team
We also automatically collect certain information when you visit our website, including:
- IP address and device information
- Browser type and version
- Pages viewed and interaction with our website
- Referring website or source
How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling your orders
- Managing your account
- Providing customer support
- Sending transactional emails and order updates
- Improving our website and services
- Marketing and promotional communications (with your consent)
- Compliance with legal obligations
Information Sharing
We may share your information with:
- Service providers (payment processors, shipping carriers, IT services)
- Legal authorities when required by law
- Business partners with your explicit consent
- Successor entities in the event of a business sale or merger
We do not sell your personal information to third parties.
Data Security
We implement appropriate security measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to our website.
Your Rights
Under applicable Indian law, you have the right to:
- Access personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Lodge a complaint with relevant authorities
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Changes to Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.
Contact Us
If you have questions about our Privacy Policy, please contact us at:
Email: info@americantraveller.in
Address: American Traveller Ecomm Office, Sadayappa street, Seven Wells North, Mashan Chavadi, George Town, Chennai – 600001.
3. RETURN & EXCHANGE POLICY
Return Eligibility
You may return products purchased from American Traveller within 07 days of delivery, provided that:
- Items are unused and in original condition
- Original tags and packaging are intact
- You have proof of purchase
- Items are not listed as “final or clearance sale” or “non-returnable” or “any specific product offer”
Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized or personalized products
- Items marked as “final or clearance sale” or “non-returnable” or “any specific product offer”
- Items with removed tags or packaging
- Products damaged after delivery due to improper use
Return Process
- Initiate a return request through your account on our website https://americantraveller.in/ or contact our customer service – customercare@americantraveller.in / +91 – 93444 60197
- Fill out the return form with your order number and reason for return
- After submitting the form, you will receive an email notification within 24 hours
- Package the item securely with all original packaging and accessories
- Include the original receipt and warranty card in your package
- Ship the item to our return address to American Traveller Ecomm Office, Sadayappa street, Seven Wells North, Mashan Chavadi, George Town, Chennai – 600001
- Note: Once the product is received at our location, our Quality Control (QC) team will inspect it. If it meets the return criteria, we will initiate the refund process. Or Note: Once the product is received at our location, our QC team will inspect it. If the product is found to be undamaged and in its original condition, we will initiate the refund process.
- Note: Customers are required to manually initiate the return process for the product.
Exchange Process
- Follow the same initial steps as the return process
- Please specify the product you wish to exchange—including the (size, color, or alternative item) and email our customer support team at customercare@americantraveller.in Our team will get in touch with you to confirm the details
- If the exchange item is of equal value, no additional payment is required
- If the exchange item costs more, you will need to pay the difference, our customer support team will send the payment details via email, once you done the payment
- If the exchange item costs less, the difference will be refunded as per our Refund Policy
- Note: Once the exchange product is received, our QC team will inspect it. If it meets the required conditions, the exchange process will be initiated.
7. Note: Customers are required to manually initiate the exchange process.
Shipping Responsibility
- For standard returns and exchanges, customers are responsible for return shipping costs
- For defective items or incorrect shipments, American Traveller will cover return shipping
- We strongly recommend using tracked shipping services and retaining proof of postage
Exchange for Out-of-Stock Items
If your requested exchange item is out of stock, we will:
- Notify you via email
- If the product you ordered is after out of stock, we will suggest similar products for you
- Offer similar alternatives
- Process a refund if no alternative is acceptable
- Once you cancel the order, we’ll initiate your refund
Processing Timeline
- Returns are typically processed within 3-5 business days of receipt
- Exchanges are processed within 5-7 business days of receipt
- During peak seasons, processing may take an additional 2-3 days
Contact Information
For questions regarding returns or exchanges, please contact:
Email: customercare@americantraveller.in
Phone: +91 – 93444 60197
4. REFUND POLICY
Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Return of unused product in original condition within 7 days of delivery
- Defective or damaged products (reported within 24 hours of delivery)
- Note: Orders can be cancelled before shipping. Once the product is shipped, you will need to receive the item and initiate the return process manually
- Incorrectly shipped items
Refund Process
- Initiate a refund request through your account or contact customer service customercare@americantraveller.in
- Please provide the order number, proof of purchase, a photo of the damaged product, and the reason for the refund request.
- Return the product following our Return & Exchange Policy (if applicable)
- Our QC team will inspect the returned product
- If approved, your refund will be processed
Refund Methods
Refunds will be issued to the original payment method used for the purchase:
- Credit/debit card refunds: 5-10 business days to appear on statement
- UPI/Net banking refunds: 3-7 business days
- Store credit refunds: issued immediately
Partial Refunds
Partial refunds may be issued when:
- Items are returned without original packaging
- Products show signs of handling beyond inspection
- Note: If you purchase a set of 3 products and wish to keep only 2, or if you purchase a set of 2 products and wish to keep only 1, you will receive a refund equivalent to the price of a single product
- Promotional or discount codes were applied to the original purchase
Non-Refundable Items & Costs
The following are not eligible for refunds:
- Shipping and handling charges (except in cases of our error)
- Gift wrapping or other service fees
- Items specified as “final or clearance sale” or “non-returnable” or “any specific product offer”
- Products damaged by customer use
Cancellation Refunds
- Orders cancelled before shipping: full refund
- Orders cancelled after shipping: refund minus shipping costs, initiate the return process manually.
Refunds for Promotional Items
- Items purchased with a promotional discount may be refunded at the actual paid price
- Buy-one-get-one items: returning either item will adjust the refund to reflect actual value
Refund Timeline
- Request review: 1-2 business days
- Product inspection (if applicable): 1-3 business days after receipt
- Refund processing: 1-2 business days after approval
- Funds appearance in account: 5-10 business days (varies by payment method)
Exceptions Process
If your refund request falls outside our standard policy but you believe it warrants consideration:
- Email our customer service customercare@americantraveller.in with detailed explanation
- Include order number
- Our team will review case-by-case within 5 business days
Contact Information
For refund inquiries, please contact:
Email: customercare@americantraveller.in
Phone: +91 – 93444 60197
5. SHIPPING POLICY
Shipping Areas Covered
We ship to all valid addresses throughout India, including metropolitan cities, small towns, and rural areas.
Shipping Methods & Timeframes
- Standard Shipping: 3-5 business days (Metro cities), 5-7 business days (Other areas)
- Express Shipping: 1-2 business days (Metro cities), 2-3 business days (Other areas) – Charges Applicable for Extra
- Same Day Delivery: Available in select areas of Chennai only – Charges Applicable for Extra
Shipping Costs
- Orders below ₹6,000: ₹300 shipping fee
- Orders between ₹6,000-₹8,000: ₹180 shipping fee
- Orders above ₹8,000: Free shipping
Order Processing
- Orders placed before 12:00 PM IST on business days are processed the same day
- Orders placed after 12:00 AM IST or on holidays are processed the next business day
- Processing time is separate from shipping time
Tracking Information
- All shipments include tracking information
- Tracking details are sent via email once your order ships
- You can also track your order through your account on our website
Shipping Restrictions
- Certain remote areas may have extended delivery timeframes
Order Changes & Cancellations
- Changes to shipping address must be requested before order processing
- You can contact our customer support team at customercare@americantraveller.in to change your shipping address or product related
- Shipping method upgrades are subject to additional fees
- Order cancellations must be requested before shipping to receive full refund
Shipping Delays
We make every effort to meet our shipping estimates, but delays may occur due to:
- Weather conditions
- Carrier delays
- Public holidays
- High order volume during peak seasons
Missing or Damaged Packages
- If your package is damaged upon delivery, please refuse the package or note the damage when signing. Note: Please take a video before opening the product
- Report missing or damaged packages within 24 hours of the expected delivery date Note: Please take a video before opening the product
- Include photos of damaged packages/products when applicable Note: Please take a video before opening the product
Contact Information
For shipping inquiries, please contact:
Email: customercare@americantraveller.in
Phone: +91 – 93444 60197
6. WARRANTY INFORMATION
Warranty Coverage
American Traveller provides warranty coverage for manufacturing defects in materials and workmanship for the following periods:
- American Traveller luggage comes with a warranty to the first purchaser or gift recipient of the travel gear (‘Product’) from the date of purchase of the Product for the period specified in Digital Warranty.
What’s Covered
Our warranty covers defects including but not limited to:
– The warranty covers manufacturing defects in materials and workmanship under normal use during the warranty period.
– If the product fails due to a manufacturing defect during this time, we will repair it or, at our discretion, replace it with the same or similar model.
What’s Not Covered
Our warranty does not cover:
A. Defects not reported timely to the Company within the said warranty period.Damages caused by mishandling by airlines, transport companies, or couriers or any other third parties.
B. Wear and tear from regular use such as scratches, dents, stains, fading, or accidental damage. Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabrics.
C. Misuse, negligence, exposure to extreme conditions (such as heat, solvents, water), or alteration of the product.
D. Any repairs made by unauthorized service centers or individuals will void the warranty.
E. Powder coating, gold plating, wood finish on locks, frames channels/trolley and on all other metallic surfaces. Replacement/repair of briefcase folios and suitcase divider flaps.
Warranty Claim Process
- Contact our customer service with:
- Your order number and proof of purchase
- Photos of the defect
- Description of the issue
- Note: Please take a video before opening the product
- Our team will evaluate your claim within 5-9 business days
- If approved, we will provide repair or replacement instructions
- Return the defective item as instructed (shipping costs covered for valid warranty claims)
Repair vs. Replacement
- When possible, we will repair your product
- Note: Please take a video before opening the product
- If repair is not feasible, we will replace with the same model
- If the same model is unavailable, we will offer a comparable model of equal value
- Repaired or replaced products will be covered for the remainder of the original warranty period
Regional Warranty Service
- Chennai residents can call us at +91 93444 60197 to visit our service center for an in-person warranty evaluation
- Customers outside Chennai can use our mail-in service by contacting us at customercare@americantraveller.in Approved claims must be shipped with a prepaid shipping label
Limited Time Warranty
Select premium products marked with “730 days Warranty” are covered for the life of the product against manufacturing defects only, subject to normal use conditions.
Transfer of Warranty
- Our warranty is extended only to the original purchaser
- Warranty is non-transferable if product is resold or given as a gift
Contact Information
For warranty claims or questions, please contact:
Email: customercare@americantraveller.in
Phone: +91 93444 60197
7. SECURITY POLICY
Our Commitment
American Traveller is committed to ensuring the security and protection of your personal information and providing a secure online shopping experience.
Secure Technology
SSL Encryption
Our website uses industry-standard 256-bit SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your browser and our servers. This is indicated by the padlock icon in your browser and “https://” in our URL.
Payment Security
- We do not store credit card details on our servers
- All payment processing is handled by PCI-DSS compliant payment gateways
- Multiple security layers protect transaction data
- Regular security audits of payment systems
Server Security
- Firewall protection
- Regular security patches and updates
- Intrusion detection systems
- Data backups performed daily
- Server access limited to authorized personnel only
Account Security
- Passwords are stored using one-way encryption
- Two-factor authentication available for account access
- Automatic session timeouts after periods of inactivity
- Account lockout after multiple failed login attempts
Fraud Prevention
We employ various fraud detection tools and techniques to protect both our customers and our business:
- Address verification systems
- Card verification value checks
- Real-time fraud scoring
- Manual review of suspicious transactions
- IP tracking for unusual activity
Staff Security Measures
- Regular security training for all employees
- Limited access to customer data based on job requirements
- Strict internal data handling policies
- Background checks for employees with data access
Data Breach Response
In the unlikely event of a data breach:
- We will notify affected customers promptly
- Provide details on what information was compromised
- Outline steps we’re taking to address the situation
- Offer guidance on protecting your information
- Comply with all reporting requirements under Indian law
Security Testing
- Regular vulnerability scanning
- Penetration testing by third-party security experts
- Application security testing before new features launch
- Continuous monitoring for suspicious activities
Customer Security Recommendations
We recommend customers:
- Use strong, unique passwords
- Enable two-factor authentication when available
- Log out after completing transactions on shared devices
- Verify emails claiming to be from American Traveller
- Report suspicious activities related to your account
Updates to Security Measures
We continuously review and improve our security practices to adapt to emerging threats and technological advancements.
Contact Information
For security concerns or to report suspicious activity:
Email: info@americantraveller.in
8. INTELLECTUAL PROPERTY NOTICE
Trademark Notice
“American Traveller” and our logo are trademarks of American Traveller Luggage Bag Brand. All rights reserved. These marks may not be used without our prior written permission.
Copyright
All content on the American Traveller website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of American Traveller or its content suppliers and is protected by Indian and international copyright laws.
Product Designs
Our travel bag and accessory designs are proprietary and protected by intellectual property rights. The unauthorized reproduction, distribution, or display of our product designs is strictly prohibited.
Website Content
The compilation of all content on this website is the exclusive property of American Traveller and is protected by copyright and intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the website without express written consent.
User-Generated Content
When you submit reviews, comments, suggestions, or other content to our website, you grant American Traveller a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide.
Social Media Sharing
You may share content from our website on social media platforms for personal, non-commercial purposes, provided you:
- Give proper attribution to American Traveller
- Do not alter or misrepresent the content
- Do not imply endorsement by American Traveller
- Link back to the original content on our website
Permitted Use
You are granted a limited, revocable, non-exclusive license to access and use our website for personal shopping purposes. This license does not include:
- Modifying or copying materials
- Using materials for commercial purposes
- Attempting to decompile or reverse engineer any software on the website
- Removing any copyright or proprietary notations
- Transferring materials to another person
Copyright Infringement Reporting
If you believe your intellectual property rights have been violated on our website, please provide us with the following information:
- Description of the copyrighted work you claim has been infringed
- Location of the allegedly infringing material on our website
- Your contact information
- A statement that you have a good faith belief that the use is not authorized
- A statement, under penalty of perjury, that the information provided is accurate
Consequences for Violations
We reserve the right to:
- Remove content that allegedly infringes on others’ intellectual property
- Terminate accounts of repeat infringers
- Pursue legal action against persistent violators
Contact Information
For intellectual property inquiries:
Email: info@americantraveller.in
Address: American Traveller Ecomm Office, Sadayappa street, Seven Wells North, Mashan Chavadi, George Town, Chennai – 600001.
9. ACCESSIBILITY STATEMENT
Our Commitment
American Traveller is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance Status
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with a wide array of disabilities, including:
- Visual impairments
- Hearing impairments
- Mobility limitations
- Cognitive disabilities
- Speech disabilities
Accessibility Features
Our website includes the following accessibility features:
- Alt text for all images
- Keyboard navigation support
- Consistent and predictable navigation
- Resizable text without loss of functionality
- Sufficient colour contrast
- Clear heading structure
- Form labels and instructions
- Focus indicators for keyboard users
Known Limitations
While we strive for comprehensive accessibility, we recognize that some areas of our website may not yet meet all accessibility standards. Current known limitations include:
- Some older PDF documents may not be fully accessible
- Some third-party content may not meet accessibility standards
- Certain interactive elements may have limited accessibility
Compatibility with Assistive Technologies
Our website is designed to be compatible with the following assistive technologies:
- Screen readers (JAWS, NVDA, Voiceover)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
Continuous Improvement
We are actively working to increase the accessibility and usability of our website and in doing so, we follow these measures:
- Regular accessibility audits
- User testing with assistive technologies
- Staff training on accessibility best practices
- Incorporation of accessibility into our design and development process
Feedback Process
We welcome your feedback on the accessibility of the American Traveller’s website. Please contact us if you:
- Encounter any accessibility barriers
- Need information in an alternative format
- Have suggestions for improvement
Reporting Accessibility Issues
To report accessibility issues, request information in an alternative format, or for any other accessibility feedback, please contact us through:
Email: info@americantraveller.in
Phone: +91 – 93444 60197
Your feedback will help us make improvements for all users.
Additional Resources
For more information about web accessibility, please visit:
10. COOKIE POLICY
Introduction
This Cookie Policy explains how American Traveller (“we,” “us,” or “our”) uses cookies and similar technologies on our website (https://americantraveller.in/). By continuing to browse our site, you consent to our use of cookies in accordance with this policy.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
Examples:
- Session cookies for user authentication
- Shopping cart cookies
- Security cookies
Functional Cookies
These cookies allow us to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.
Examples:
- Language preference cookies
- Location cookies for showing relevant content
- Recently viewed items
Analytical/Performance Cookies
These cookies collect information about how visitors use our website, including which pages visitors go to most often and if they receive error messages. All information collected is aggregated and anonymous.
Examples:
- Google Analytics cookies
- Site performance tracking
- Click pattern tracking
Targeting/Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
Examples:
- Social media sharing cookies
- Retargeting cookies
- Partner advertising network cookies
Third-Party Cookies
Some cookies are placed by third parties on our behalf. These third parties include:
- Google Analytics (analytics)
- Facebook Pixel (advertising)
- Payment processors (transaction security)
- Shipping carriers (delivery tracking)
Cookie Duration
Session Cookies
These cookies are temporary and expire when you close your browser.
Persistent Cookies
These cookies remain on your device for a specified period or until you delete them. They help us recognize you as an existing user, making it easier to return to our site and continue previous shopping sessions.
Cookie Management
You can control and manage cookies in various ways:
Browser Settings
Most web browsers allow control of cookies through the browser settings. You can:
- Block all cookies
- Allow only first-party cookies
- Delete cookies after each browsing session
- Browse in “private” or “incognito” mode
To manage cookies in your browser, visit:
Our Cookie Consent Tool
When you first visit our website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
You can change your preferences at any time by clicking on “Cookie Settings” in the website footer.
Impact of Disabling Cookies
If you choose to disable or block certain cookies, some features of our website may not function correctly:
- Shopping cart functionality may be limited
- Site preferences will not be remembered
- Some pages may not display properly
- Personalized recommendations will not be available
Policy Updates
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about our Cookie Policy, please contact us at:
Email: info@americantraveller.in
Phone: +91 – 93444 60197
11. PAYMENT POLICY
Accepted Payment Methods
American Traveller accepts the following payment methods:
Credit/Debit Cards
- Visa
- MasterCard
- American Express
- RuPay
Digital Payment Options
- UPI (Google Pay, PhonePe, BHIM)
- Net Banking
- Wallets (Paytm, Amazon Pay, MobiKwik)
Other Payment Methods
- Cash on Delivery (COD) for orders below ₹10,000
- Gift cards and store credits
Currency
All transactions are processed in Indian Rupees (INR). For international customers, your bank will convert the amount to your local currency at the prevailing exchange rate, and additional currency conversion fees may apply.
Payment Processing
- All online payments are processed in real-time
- Your payment information is never stored on our servers
- Transactions are processed through secure, PCI-DSS compliant payment gateways
When You Are Charged
- For credit/debit cards and digital payments: At the time of order placement
- For Cash on Delivery: Upon delivery of the products
Payment Security
- 128-bit SSL encryption for all transactions
- 3D Secure verification for card payments
- Two-factor authentication for digital payments
- Fraud detection systems to protect customer information
Authorization Holds
When you place an order, we may place a temporary authorization hold on your credit/debit card. This is not an actual charge but a verification to ensure sufficient funds are available. The hold is typically released within 3-5 business days if the order is cancelled or not completed.
Failed Payments
If your payment fails:
- You will receive an email notification
- Your order will be placed on hold for 24 hours
- You can retry the payment through your account
- After 24 hours, the order will be automatically cancelled
Price Discrepancies
In case of pricing errors:
- We reserve the right to cancel orders with obvious pricing errors
- We will contact you before processing such orders
- You will have the option to proceed with the order at the correct price or cancel
Taxes
- All applicable GST and other taxes are included in the displayed product prices
- Tax invoices are provided with each order
Refund Processing
When a refund is issued:
- Credit/debit card refunds: 5-10 business days
- Digital payment refunds: 3-7 business days
- Cash on Delivery refunds: Bank transfer within 7-10 business days
International Payment Issues
If you encounter issues with international payments:
- Ensure your card is enabled for international transactions
- Check with your bank regarding any regional restrictions
- Contact our customer service for assistance
Contact Information
For payment-related inquiries: Email: info@americantraveller.in
Phone: +91 – 93444 60197